FAQs

Where are your repair centres and what area do they cover?

We have two repair centres in Hertfordshire – one in Hatfield and one in Watford – both with highly trained staff, state of the art equipment and approvals from top manufacturers.

 

If you’re bringing your car to us there is no limit to the area we cover but if you would like us to collect and deliver your car back to you we cover London, Hertfordshire, Bedfordshire and Buckinghamshire.

Can I choose who repairs my car?

It is your legal right to choose who repairs your car. You can insist on using Pentagon Paint & Body, giving you the peace of mind that our care, precision and manufacturer approvals will mean your car is restored to its pre-accident condition and you will maintain your manufacturer body warranty.

What does it mean to be Manufacturer Approved?

The manufacturer approval process is a rigorous and ongoing one meaning you can rest assured your car is in safe hands with us. Being manufacturer approved means that all our technicians undergo thorough and ongoing training, we use only genuine and approved parts with manufacturer’s warranty, we use only manufacturer approved paint and materials, and your manufacturer’s body warranty is protected.

What Manufacturer Approvals does Pentagon Paint & Body have?

Pentagon Paint & Body is trusted and approved by top manufacturers including Audi, Jaguar, Land Rover, VW, VW Commercial Vehicles, Skoda and SEAT.

What dealerships does Pentagon Paint & Body work with?

We can work with most dealerships but some of the local ones that we work closely with include:

 

Hatfield Audi, Watford Audi, M25 Audi, Finchley Road Audi, Grange Jaguar Hatfield, Beadles Jaguar Watford, Grange Land Rover Hatfield, Stratstone Land Rover Aylesbury, Beadles Volkswagen Van Centre Hatfield, Lancaster Volkswagen St Albans, Citygate Volkswagen Watford, Marshall Skoda Letchworth, Citygate Skoda Watford, Hatfield Seat, Watford Seat, Grange Aston Martin Hatfield, Porsche Centre Hatfield.

What is the process for managing my claim through Pentagon Paint & Body?

After you’ve informed your insurance company that you have been in an accident and you would like Pentagon Paint & Body to repair your vehicle just contact our customer service team and they will manage the rest of the claim process for you.

Do I have to notify my insurer before appointing Pentagon Paint & Body?

Yes, you will need to notify your insurer and get a claim number before appointing us, but after that we can handle the rest for you.

How do I get my car to you?

You can bring your vehicle to us at either our Hatfield or Watford Repair Centres or we can arrange to collect it from you.

How long will it take to repair my car?

Repair times will vary depending on the work involved in the repair but we will be able to provide you an estimate once we’ve assessed the vehicle; and once work is underway we will give you regular updates on progress at your preferred frequency and via your preferred contact method.

Do I get a replacement car whilst mine’s being repaired?

A replacement car is offered, you’ll just need to arrange insurance cover or we can arrange it for you for a small daily charge.

How can I track the progress of my repairs?

We will provide regular updates on the progress of the repair at a frequency and contact method of your choice.

Why do I need an air conditioning service?

Over time, the air con system will lose gas; this will need to be recharged along with essential lubricant. As well as keeping you cool, a serviced air conditioning system will be more efficient improving your vehicle’s fuel consumption.

How often should I service my air conditioning?

Your air conditioning unit should be regularly checked and serviced to ensure it is working to the highest potential. We recommend servicing your air conditioning at a minimum every 2-3 years.

Do I still need an air conditioning service if my car’s already had its service?

Air conditioning checks and servicing are not carried out as part of a standard car service so you may still require an air conditioning service even if your car has already had its service.

What does wheel alignment do?

Misaligned wheels can lead to uneven wear and can directly impact the handling of your vehicle. Using the latest laser alignment equipment and technology, we can ensure precision alignment for your vehicle. Regular alignment will prolong the life of your tyres and prevent uneven wear.

How do I know if I need my wheels aligned?

Some of the signs of misalignment might include uneven tyre wear or your vehicle pulling to one side.

What is the minimum tread depth for tyres in the UK?

The law requires car tyres to have a minimum tread depth of 1.6mm in a continuous band around the central three quarters of the tyre. 

How do I know if my tyres need changing?

You might notice a change in the handling of your car, it may not grip the road as well in wet weather or may take longer to stop when you apply the brakes. Manufacturers often mould tread bars at 1.6mm to help you judge the wear of your tyres. For safety though, most manufacturers recommend that you change your tyres at 3mm.

What cars can Pentagon Paint & Body work on?

Our highly trained team can work on most makes and models of cars but specifically covered under our manufacturer approvals are:

 

Audi: Audi A1, Audi A3, Audi A4, Audi A5, Audi A6, Audi A7, Audi A8, Audi Q2, Audi Q3, Audi Q7, Audi TT, Audi R8, Audi RS, Audi e-tron

 

Jaguar: Jaguar E-Pace, Jaguar XE, Jaguar XF, Jaguar XK, Jaguar F-Pace, Jaguar F-Type, Jaguar XJ, Jaguar I-Pace, Jaguar F-Type Coupe

 

Land Rover: Land Rover Discovery Sport, Range Rover Evoque, Range Rover Velar, Land Rover Discovery, Range Rover, Range Rover Sport, Land Rover Defender, Land Rover Freelander

 

Volkswagen: VW Up!, VW Golf, VW T-Cross, VW Tiguan, VW Sharan, VW E-Range, VW Polo, VW Passat, VW Arteon, VW T-Roc, VW Touareg, VW Beetle

 

Volkswagen Commercial Vehicles: VW Amarok, VW Caddy Panel Van, VW Caddy Life, VW Caddy Combi, VW Transporter Panel Van, VW Transporter Shuttle, VW Transporter Kombi, VW California, VW Caravelle, VW Crafter Panel Van

 

Skoda: Skoda Citigo, Skoda Fabia Estate, Skoda Octavia Estate, Skoda New Scala, Skoda Superb Sportline, Skoda Kodiaq, Skoda Fabia, Skoda Octavia, Skoda Octavia Scout, Skoda Superb, Skoda Superb Estate, Skoda Karoq, Skoda Rapid, Skoda Rapid Spaceback, Skoda Roomster, Skoda Yeti, Skoda Yeti Outdoor

 

SEAT: SEAT Mii, SEAT Ibiza, SEAT Leon, SEAT Leon ST, SEAT Alhambra, SEAT Ateca, SEAT Arona, SEAT Terraco, SEAT Leon Cupra, SEAT Ateca

Does Pentagon Paint & Body also do work on commercial vehicles?

Yes we also specialise in commercial vehicle repair on vans and light weight commercial vehicles. Our commercial vehicle accident repair service includes collection & delivery of your van or light weight commercial vehicle and we can offer a small replacement van or like for like in the event of a non-fault accident.

 

We are manufacturer approved by VW Commercial Vehicles but our highly skilled team and specialist equipment mean we can repair most makes and models.

 

If you have a fleet of vehicles we also have a range of support services that can help keep your vehicles on the road in tip top condition including wheel alignment, tyre replacement and air conditioning servicing.

Aluminium repair specialists

Pentagon Paint & Body have the specialist skills and equipment required to repair aluminium cars to the highest standard and are manufacturer approved to carry out this specialist work.

Accident repair

State of the art

Pentagon Paint & Body have installed the latest technology and use state of the art body alignment and welding equipment as well as all the latest machinery in our spray booths ensuring the ultimate repair.

About us

Premium condition

Whilst your vehicle is in with us, why not use the opportunity to get your vehicle back up to premium condition? We can offer you a range of additional services for your vehicle.

Additional services

See what our customers say

What our customers think is important to us - your opinion helps us to monitor and improve our quality of service.

Read our testimonials

Pentagon Paint & Body testimonials

Manufacturer approvals

Our prestige body shops are trusted and approved by leading manufacturers:

Audi approved
Jaguar approved
Land Rover approved
Volkswagen approved
Volkswagen Commercial approved
Skoda approved
SEAT approved

Our locations

Hatfield

144-146 Great North Road, Hatfield, Herts AL9 5JN

 

T:Call us:  
01707 270100

 

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Watford

8 Colonial Way, Watford, Herts WD24 4PT

 

T:Call us:  
01923 224007

 

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