The General Data Protection Regulation requires us to manage personal information in accordance with data protection principles and in particular requires us to process your personal information fairly and lawfully. This means you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.
All our employees are personally responsible for maintaining customer confidentiality and will do their utmost to keep all data accurate, timely and secure. We provide training and education to all employees to remind them about their obligations.
If you are asked to give personal information on our pages, such as for example your name, address, phone number or email address, you will be given an opportunity to consent to how your data is used.
We will use your data to provide you with the product or service you have requested.
In order to effectively fulfil our contract with you, we share your personal data with the manufacturers we are approved by for the purpose of raising certificates of repairs, or guarantees, which is then used by them to contact you for CSI results. We can confirm that they will apply appropriate data protection and security controls, i.e. they can only use your data to provide services to Pentagon Paint & Body and to you, and for no other purposes.
We may use your data for marketing purposes, conducting surveys and providing you with information on our products or services, but only following your conscious opt-in to receive these communications. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org, call us on 01707 270100 or click the ‘unsubscribe’ link contained within our customer emails.
Any personal information we have gathered will not be shared with anyone outside of our company or other companies that provide us with services. We do not use your information to profile you and we don’t transfer your information outside of the European Union. Where you supply us your personal information, we will tell you what we plan to do with your information.
We will store the information in a secure and protected environment for as long as we believe it will better help us to understand how we can serve you and respect your wishes. However, this will be for a reasonable period and only for as long as is necessary. In addition, legislation might oblige us to store information for a certain period of time.
We do not store or retain any bank account information.
You have the right to control your personal data. If at any point you believe the personal information we hold on you is incorrect, you want us to correct or delete that information, or you no longer want us to hold that information or contact you, you can exercise your rights by contacting our Data Protection Officer using the contact details towards the end of this document. Your rights include:
We will not make a charge for this service.
For more information about your personal data rights please visit the Information Commissioner Office website at: https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individuals-rights/
Please note: we will not be able to delete information that is legally required, or essential to maintaining the services we provide to you.
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, in a few cases some of our website features may not function as a result.
Your personal data is processed in a manner that ensures that it is secure and your confidentiality maintained, including preventing unauthorised access to or use of your personal data and the equipment used for the processing that data.
Pentagon Paint & Body has implemented appropriate technical and organisational security measures to ensure the security of your data and we adhere to current regulations.
Our website conforms with the latest security practices but please note that the Internet is not a secure system and you should always be cautious about the information you disclose whilst online as there is a risk that it could be intercepted.
If you have any queries, requests or complaints on the subject of data protection or would like to opt out of any contact or communications, please do not hesitate to contact our Data Protection Officer at the address below: -
Data Protection Officer
Telephone: 01707 270100
If you are not satisfied with the Data Protection Officer’s response, or believe we are processing your personal data not in accordance with current Data Protection regulations, you can contact the Information Commissioner’s Office (ICO). Their Helpdesk number is 0303 123 1113.
In order to process vehicle repairs (and associated guarantees), warranty claims and records vehicle service history, we will share your information with the relevant manufacturer of your vehicle. For more detail of the ways in which your information is used by these manufacturers please use the below links:
Please note that it is business as usual. For all enquiries, please call us on 01707 270100
For the safety of our staff and the public, we have introduced procedures to ensure that everything we now do maintains the safe distances required, and wherever possible, operations are contactless.
Call us to arrange an estimate, or use our online form - here you can attach images of your vehicle so that we can carry out a remote estimate.
For any other enquiries, please call us on 01707 270100.